• Leasing Manager

    Location US-MD-Rockville
    Posted Date 2 weeks ago(8/6/2019 12:46 PM)
    Job ID
    Upper Rock
    Regular Full-Time
  • Overview

    As a Leasing Manager you will lead the sales team to peak performance while developing sales and marketing strategies that increase traffic, maximize closing ratios, and achieve and exceed budgeted occupancy. With outstanding customer service you will respond to web leads; telephone inquiries; conduct site tours; and effectively show, lease, and move in prospective residents. Using your enthusiasm you will lead motivational monthly leasing programs that will be guided by goals meant to help the Community operate at its optimum.


    • Maintain an excellent customer service relationship by adhering to the Gables 10 Pledges of Customer Service
    • Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends.
    • Direct efforts to implement sales and marketing plans, which effectively maximize rental income and results in high occupancy
    • Responsible for ensuring sales team understands the EPMS shopping report program in its entirety: the shop, benchmark questions, rewards, bonuses, and consequences
    • Respond to web leads, telephone inquiries, conduct site tours, and effectively show, lease and move in prospective residents
    • Review guest cards to ensure entry into InSite and follow-up as well as monitor any traffic trends
    • Adhere to the Gables Standard Operating Procedures
    • Manage Renewal Program in conjunction with the Community Manager
    • Plan, schedule and organize resident functions as needed
    • Train on-site associates in all leasing paperwork and sales techniques. Ensure associates are scheduled for appropriate classes based on individual Development Plan
    • Identify areas of improvement in the sales team and implement a corrective action plan
    • Continuously develop and expand current sales and leadership skills.
    • Responsible for implementation of motivational leasing programs monthly. These programs should be tied into a specific team goal that will help the Community operate at its optimum
    • Ensure that any marketing collateral materials that will be implemented or are currently being utilized are compliant with the graphic standard guidelines for Gables Residential
    • Responsible for auditing all lease and renewal files for key controls and bonus submission to the Community Manager
    • Prepare all lease-related paperwork in an accurate and timely manner. 
    • Ensure that all Leasing Professional's paperwork is free of errors
    • Other tasks or duties as assigned by supervisor


    To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required. Associates must follow requirements for training/development plans. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.  



    A minimum of a high school education is required. The position requires the ability to read and write English fluently, and the ability to accurately perform basic to intermediate mathematical functions.


    Professional Experience

    1-2 years experience in residential management required.


    Attendance/ Travel

    The position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to the Community staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. Position requires the ability to serve on-call, as scheduled or as necessary.



    A valid driver's license and current automobile insurance is required. Position requires individuals to furnish their own vehicle to fulfill all of the job's functions.



    • Must be team oriented but able to work independently on occasion
    • Excellent sales skills
    • Must possess leadership skills and coaching ability
    • Excellent written and verbal communication skills
    • Ability to read, analyze and interpret all forms of information
    • Ability to accept and learn from constructive criticism
    • Must be well organized
    • Ability to prioritize tasks
    • Ability to multi-task
    • Must demonstrate tact and diplomacy

    Computer Skills

    • Intermediate knowledge of computers
    • Intermediate knowledge Microsoft Outlook, Word and Excel
    • Expanded knowledge of Internet marketing
    • Ability to learn and operate all company software programs

    Learning and Development

    Maintain a commitment to ongoing professional development and career growth.


    Career Apparel

    Associate must wear career apparel based on defined company standards.


    An Equal Opportunity Employer - M/F/D/V.

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