The Technical Support associate is responsible for responding to assigned trouble tickets within established timeframes for Service Level Agreements and log service requests.
College degree with major in Computer Science technical degree in related field preferred. IT Industry recognized certifications a plus.
Minimum of three years, hands-on experience in Information Technology field. Customer service oriented. Strong communication and time management skills. Work well independently.
The position requires the following knowledge:
Attendance and Travel
This position is exempt from overtime and is regularly scheduled for 40 hours weekly, however, may entail working additional hours as needed in order to successfully complete all job related requirements. Travel is required when issues cannot be handled remotely as well as periodically for preventative maintenance
A valid driver’s license, current automobile insurance
An Equal Opportunity Employer - M/F/D/V.