Gables Residential

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Technical Support

Technical Support

Job ID 
Posted Date 
Dallas Corporate Office
Information Technology
Regular Full-Time

More information about this job


The Technical Support associate is responsible for responding to assigned trouble tickets within established timeframes for Service Level Agreements and log service requests. 

  • Respond to requests for support via work tickets in a timely manner
  • Communicate professionally with end-users to understand their support request
  • Provide end-user with realistic expectation for completing the work request
  • Upon completion of the work request, communicate final results with end-user
  • Perform quarterly preventative maintenance checks on PC’s and printers
  • Maintain on-site computing resources via multi-site WAN
  • Work with Support Center to assess technical and training needs
  • Problem/resolution and root cause management.
  • Perform other assigned job related duties not defined above as assigned by supervisor.
  • Associate will be required to visit local properties as needed on a consistent basis, providing their own reliable transportation. Mileage is reimbursed at the IRS rate.
  • Part of a regular on call rotation for weekend emergency coverage during business hours.




College degree with major in Computer Science technical degree in related field preferred. IT Industry recognized certifications a plus.



Minimum of three years, hands-on experience in Information Technology field.  Customer service oriented.  Strong communication and time management skills. Work well independently.



The position requires the following knowledge:

  • Windows 7, and Windows 10
  • Active Directory and O365
  • MS Exchange/Outlook/Microsoft Office
  • Backup/Recovery
  • Cisco Meraki network administration
  • TCP/IP Networking skills
  • Property Management software experience a +
  • Excellent customer service and communication skills
  • Good stress management skills
  • Problem-solving skills
  • Self-motivated, goal-oriented and a team player

Attendance and Travel

This position is exempt from overtime and is regularly scheduled for 40 hours weekly, however, may entail working additional hours as needed in order to successfully complete all job related requirements. Travel is required when issues cannot be handled remotely as well as periodically for preventative maintenance 



A valid driver’s license, current automobile insurance


An Equal Opportunity Employer - M/F/D/V.

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